Privacy Policy

Last updated: January 2026

Portal Offroad Tours LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal information.

Information We Collect

We collect information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Booking details and inquiries

We may also collect limited technical information such as IP address, device type, and browsing behavior to improve website functionality.

How We Use Information

We use your information to:

  • Process tour bookings
  • Communicate pickup details, changes, or confirmations
  • Respond to inquiries
  • Improve our services and website
  • Meet legal obligations

We do not sell personal data.

SMS Communications

If you choose to receive SMS messages from Portal Offroad Tours LLC, we use your mobile phone number only to send reservation confirmations, pickup instructions, schedule updates, customer support, and other tour-related communications you have requested.

Mobile information, including your phone number, SMS opt-in data, and SMS consent, will not be shared with third parties or affiliates for marketing or promotional purposes.

We do not sell, rent, or otherwise disclose your mobile information for marketing purposes. You may opt out of SMS communications at any time by replying STOP. For assistance, reply HELP.

Third-Party Platforms

We work with trusted third-party service providers including:

  • Booking agencies and reservation systems
  • Review platforms (Google, Tripadvisor, Viator, GetYourGuide)
  • Website analytics tools

These providers may access personal information only as necessary to perform services on our behalf and are contractually or legally required to protect your information. They are not permitted to use your personal information for their own marketing purposes.

Mobile information, including SMS opt-in data and consent, is never shared with third parties or affiliates for marketing or promotional purposes.

Cookies

Our website may use cookies to enhance performance and user experience. You can disable cookies through your browser settings.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

GDPR Privacy Rights (EU Visitors)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request corrections
  • Request deletion ("Right to be Forgotten")
  • Restrict or object to processing
  • Request data portability

To exercise these rights, please contact us through our website.

California Privacy Rights (CCPA)

California residents may request information about the personal data we collect and request deletion where applicable. We do not sell personal data.

Children's Privacy

We do not knowingly collect personal information from children under the age of 13.

Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated revision date.